horgans.com.au handles returns and refunds in accordance with the Australian Consumer Protection legislation.
CREDITS | RETURNS | REFUNDS | DAMAGED OR FAULTY GOODS
Please choose carefully. We do not give refunds, credits or accept returns if you change your mind or make a wrong decision.
Returns are only accepted if authorised by Horgans Head Office and notification is received to eoys@horgans.com.au within 7 days of receipt of goods, with a valid reason for the return. Failure to claim within this period constitutes full acceptance of the goods. To expedite claims, please include a detailed description of reason for claim and include image of fault. When returning an authorised item, it must be in the original packaging in which they were shipped. Horgans Sales Reps and Agents will not accept return of claimed goods unless authorisation from Horgans Head Office is given.
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become unacceptable quality due to fair usage/wear and tear; misuse; failure to use in accordance with manufacturers instructions and Horgans Care Instructions; using it in an abnormal way, or not the way the product was intended for use; or failure to take reasonable care.
Any refund is made via the payment option you used for your original order.
